We aim to deliver outstanding customer service and are always striving to improve
Working closely with local authority partners, we are a major provider of low cost homeownership products and services, helping thousands of first time buyers onto the property ladder.
We provide top quality neighbourhood management services, placing our customers at the heart of all we do.
We have recently set up a single customer services department which is now responsible for all housing and customer-facing activities. We believe that bringing all these services into a single unit will help us significantly improve our service to residents.
In 2011, almost 2,000 Catalyst customers took part in our latest satisfaction survey. Three-quarters of our tenants are satisfied with our overall services, and 80% rate our customer services team as ‘good’.
Local residents play a key role in shaping and improving our services.
Low cost homeownership
As well as managing, marketing and selling our own homes we are also a major provider of low cost homeownership services for local authority partners – helping thousands of first time buyers onto the property ladder.
We helped develop the successful My Choice HomeBuy scheme. We also created the financial package for the government’s Mortgage Rescue Scheme, helping to prevent repossessions for families in financial crisis.
Today we work closely with local authorities to create and co-fund locally tailored products such as equity loans.
Our market intelligence team provides research and analysis, ensuring that decision makers have the information they require to make well-informed judgements.
The team has experience of providing tailored intelligence and analysis on a range of housing related services both in-house and to charities, local government and other housing associations.
Find out more about our market intelligence services.
Housing support services
We work with a customers in the private and public sectors, providing a range of housing related services such as property management, marketing and sales management, and consumer need assessments.
Find out how we can help deliver your business objectives.
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