Southall Day Centre renews AQS accreditation

AQS_logoFollowing a rigorous audit, Southall Day Centre has been successful in renewing its Advice Quality Standard – an important and meticulously tested standard that shows just what a thorough and efficient service the Centre’s team run.

The AQS is the only sector-owned, independently audited standard that focuses on advice. It is awarded to organisations that give advice to members of the public on legal issues. Organisations have to demonstrate that they are accessible, effectively managed, and employ people with the skills and knowledge to meet the needs of their clients.  The AQS is owned by the Advice Services Alliance (ASA) and is managed by a committee with expertise in quality and the advice sector.

Southall Day Centre Manager, Santosh Kanwar said: “We are absolutely delighted to have renewed this accreditation which Southall Day Centre has held since 2002.  Our advice service is very heavily used with queues forming an hour before we open our doors.  Our team have helped thousands of people with a myriad of issues.  The quality of our advice service is therefore imperative and we welcome this external audit as an important means of verification.”

The centre was particularly commended for good practice in several areas, including its well defined referral network, one stop service, and high levels of collaboration with other organisations – points that exemplify Catalyst’s culture of ‘One Team’ working. Dave Abdul, AQS Auditor, commented: “The care and dedication of long serving staff and management enhance the service provided.  The professionalism and accountability of experienced staff and managers should be acknowledged as a key strength.’ Last year, the advice service helped over 1,500 people with over 8,000 enquiries on a whole range of social and welfare issues.”

Many congratulations to our colleagues at the Southall Day Centre for achieving this important standard once again. For more information on the excellent service they provide, please contact Sukhwant Sandher, the Centre’s Development Officer.