Neighbourhood is what matters to people. Catalyst Housing Group wants our customers to be proud of their homes and neighbourhoods. We want them to have choice, control and a better quality of life.
Catalyst is a part of a national alliance of housing associations committed to working to create good neighbourhoods in cities and towns across England, known as iN business for neighbourhoods. |
Our commitment to neighbourhoods:
- We will put neighbourhoods at the heart of everything we do.
- We will promote neighbourhoods where there is a place for everyone, with positive support for diversity of people and places.
- We will work in partnership with local people, councils and other agencies, and will champion local needs.
- Each of our members will be open and explicit about its role in the neighbourhoods in which they work, and about the time and money invested in them.
Our commitment to customers:
- Customers are the driving force behind our business.
- We will listen to them, respond to their views and engage them in our work at all levels.
- We will offer them respect, choice and support.
- We will do everything we can to prevent neighbourhood problems, and will deal firmly with people who are bad neighbours.
Our commitment to excellence:
- We will pursue excellence and improvement.
- We will make the changes needed, so our organisations can rise to the challenge of being "iN business for neighbourhoods".
- We will work with regulators and inspectors to build a culture of challenge and change.
- We aim to be landlords, employers and partners of choice.
For more information about iN business for neighbourhoods, visit www.inbiz.org.uk
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