|
What is anti-social behaviour?
Fortunegate Community Housing defines anti-social behaviour, as any act that:
- may or may not be intentional
- may cause or be likely to cause harassment, alarm or distress
- could interfere with the peace, safety or comfort of an individual or group.
Fortunegate Community Housing will tackle anti social behaviour where it affects our residents or our property.
What you can expect from us
Whilst the actions or remedies the association uses in each case may be different, there are certain things you can always expect when you contact FCH regarding an incidence of anti-social behaviour.
We will:
- Record each incident you report.
- Tailor our response to each case according to the circumstances and individuals involved.
- Hold a case conference when it is necessary, dependent on the nature of the incident, within two weeks in all cases.
- Formulate an action plan and agree this with you, making clear what action FCH proposes to take and what we will need to do to make this successful.
- Give a full explanation of the reasons why we will not deal with your case, if it is decided that this is appropriate.
- Provide you with details of other organisations that may be able to support or assist you, and make appropriate referrals.
- When we meet with you to discuss what has happened, we will ask for details of the incident and the affect on those involved. We will also ask you for details of any witnesses.
- If legal action is pursued we may ask you to give evidence in Court. We will help you prepare for Court and support you all the way through the process.
- In gathering evidence we will consider will work closely with the Police and local authority and use CCTV footage and professional witnesses where appropriate.
- Monitor tenant satisfaction with how FCH dealt with the incident when the issue is concluded, and use this to continually improve our service.
Raising issues with your neighbour
One way of trying to deal with a neighbour problem is to speak to the neighbour concerned. This can help to solve problems at an early stage, without involving a third party such as FCH.
Most people are unaware that their behaviour is causing a nuisance until somebody tells them. This is often the most effective way of restoring good relations.
Before you approach your neighbour:
- think about what you want to say
- be clear about what the problem is and what you are going to ask your neighbour to change
- perhaps talk over what you are going to say with someone else first.
When you approach your neighbour:
- pick the time when you approach them carefully
- be calm - don't shout
- be friendly
- don't interrupt your neighbour when they are talking
- walk away if your neighbour is unreasonable.
For more information on anti-social behaviour please download our leaflet below.
 Anti-social behaviour (346KB / 8 pages)
|
