We are committed to continuously improving our services and we aim to provide the highest standards of customer care. If you would like to make any suggestions to help us to improve our services, you can use our online suggestion box.

We offer a variety of ways for residents to get involved in shaping services.

For residents

Fortunegate Community Housing provides a range of online services and information for our residents. You can access these by following the links below.

You should also visit our publications page to download electronic versions of our printed publications, including our residents' magazine, Fortunegate News.

Online services

Report a repair
Make a complaint
Submit an enquiry
Suggestion box
Report anti-social behaviour

Contact

Get involved
How to contact us

Rent and money matters

How to pay your rent
Problems paying your rent
Legal action for rent arrears
Borrowing money
Housing Benefit

Information

Aids and adaptations
Anti-social behaviour
Communal IRS system
Complaints
Data protection
Dealing with mice
Employment and training
Ending your tenancy
Gas safety
Home Loss and disturbance
How good is our maintenance service?
Looking after your garden
Major works and improvements
Mediation
Moving in
Repairs and maintenance
Resident participation
Safety and security
Service standards
Your tenancy