Supporting you with your tenancy or lease

Catalyst Communities Housing Association

Supporting you with your tenancy or lease

What is the Tenancy Support Service?

The service aims to:

  • support you in keeping up your tenancy or lease – this includes complying with your agreement with us and paying your rent and other charges
  • help you use services that we and other organisations provide.
Why might I need help?

You might need help if you:

  • are living on your own for the first time
  • have just left care
  • have just become a resident with us
  • have a physical, mental or learning disability or impairment
  • think someone else is behaving anti-socially
  • are finding it hard to keep up with your tenancy or lease
  • have been a victim of crime
  • have lost a partner, family member or someone else who was previously supporting you
  • have rent arrears or are struggling to pay your rent and other charges
  • have a substance-misuse problem and/or alcohol dependancy
  • have just come out of hospital
  • are suffering from harassment or domestic violence
  • are in debt and need advice
  • need extra support to find a new home.
What help is offered?

We can:

  • support or advise you on keeping to your tenancy or lease conditions
  • develop your social skills in dealing with others
  • advise and help you when you talk to other agencies
  • inform you about cultural resources; for example Southall Day Centre offers services to elderly people from the Indian sub-continent or East Africa
  • tell you what health services are available
  • help you budget and manage your money
  • offer emotional support, informal counselling and advice
  • help you claim welfare and housing benefits
  • help you stay safe and secure
  • support you in finding training, education and work
  • put you in touch with other sources of support, for example counsellors
  • help you use community and social services.

For more information on supporting you with your tenancy or lease, or to download a self referral form please click on the links below.

PDF file Supporting you with your tenancy or lease (365KB / 12 pages)

PDF file Self referral form (103KB / 2 pages)