Resident involvement statement

Catalyst Communities Housing Association
Resident involvement statement
Our aims

We are committed to placing residents at the heart of decision making. As the customer, you are in the best position to tell us what works well and where we could do better. We want you to influence, shape and improve our services. To achieve this, we will:

  • consult you on all issues that are likely to affect you
  • encourage you to get involved in improving our services and holding us to account for what we do
  • support you in helping to develop your community
  • offer many different ways for you to get involved in helping to shape and improve the services you use and the policies that affect you
  • find ways to involve hard-to-reach groups, such as black and minority ethnic communities, and look at new ways of giving particular groups a voice
  • make sure our resident involvement strategy is effective.
Ways for you to get involved

Some of the types of activities you may like to consider in 2008-2009 include:

  • board membership, forums and other residents groups
  • surveys and focus groups
  • getting involved with Housing Matters and other publications
  • special events such as community clean-up days.
Let us know what you think

By listening and responding to your views we will make sure we provide the services you want, and make our properties and communities more enjoyable places to live.

We invite your comments on this statement. We’d also like you to get involved in any of the ways mentioned above.

 

To download our resident involvement statement please click on the link below.

PDF file Resident involvement statement (695 KB / 8 pages)