Repairs and maintenance

Catalyst Communities Housing Association

Repairs and maintenanceWe aim to carry out repairs quickly and efficiently and to provide you with a high quality repairs service at all times. Our repairs lealet, which you can download below, explains how to report a repair, what Catalyst Communities will do when you report a repair, and the steps you should take to help maintain your home.

Our responsibilities

Catalyst Communities Housing Association has a legal responsibility to keep your home in good repair. For this, we rely on you to report repairs as soon as possible. We are legally responsible for the following:

  • the structure and exterior of your house, including the walls, floors, ceilings and roof,
  • drains, gutters and external pipes,
  • gas, electricity and plumbing systems,
  • baths, basins and toilets,
  • heating and hot water supply,
  • outside doors and windows.

We will do all repairs necessary to ensure that your home is safe, secure and watertight. We will also do all the repairs necessary to ensure that all of your services work properly.

Other repairs that we will normally carry out include:
  • internal walls, doors, door frames, door hinges, door furniture and skirting boards, but not the decorating of these unless stated in the tenancy agreement,
  • chimneys, chimney stacks and fires,
  • pathways, steps or other means of escape,
  • plasterwork (but not narrow cracks or small holes),
  • garages and stores included with the premises,
  • boundary walls and fences.

In addition, we will make good as far as possible any areas disturbed by carrying out any repair work.

How to report a repair

When you notice that something needs repairing, contact the Customer Services Centre (in London) or your local office (in Oxford or Reading) by telephone, letter or in person.

You can also report all repairs with our easy-to-use online repairs reporting system.

We also have a repairs handbook to help you identify your repairs and to make it easier to report any faults. If you have not received a copy call 020 8832 3298, or download a PDF file below.

PDF file Repairs handbook (1.3MB / 55 pages)