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| About Catalyst Communities | For tenants | Publications | For leaseholders |
How do I pay my rent? |
Rent is your responsibility and you have a legal obligation to pay it. Income from rents pays for services that benefit all our residents. Allpay.net swipe cardUsing the Allpay.net swipe card is simple. Just take your card and rent payment to the Allpay outlet of your choice. Your card will be swiped through a magnetic card reader, you make your payment, and a receipt will be issued. Rent payments can be made using your allpay.net swipe card at the Post Office, or at retail outlets displaying the PayPoint symbol. We will issue you with a swipe card at the start of your tenancy. We will also replace lost or damaged cards – just call us on 020 8832 3279 if you need a replacement. Online paymentsYou can now pay your rent securely online 24 hours a day, through www.allpayments.net. All you need is your Allpay.net swipe card and a debit or credit card. Go to allpayments.net where you will be prompted to enter your Allpay.net swipe card number. First time users are asked to enter a password and e-mail address for payment confirmation. Each time you come back to the site you will be asked for this password. Enter the amount you wish to pay and the details of your credit or debit card, and click Pay Now. Once your payment has been made, a confirmation page will provide you with a payment reference number and authorisation code. You will also be sent a confirmation e-mail. Direct DebitWith direct debit payments, your rent and service charges are paid direct from your bank account. If you have a regular income paying by Direct Debit is easy. We encourage you to consider it as your first choice. Request a direct debit form from your local office or download one in PDF format here. By telephonePayments can be made by telephone using your credit or debit card by calling your local regional office: London office: 0208 832 3298 Reading office: 0118 951 2900 Oxford office: 01865 712244 By postWe accept cheques, which should be crossed and made payable to Catalyst Communities Housing Association. Please make sure you write your unique tenant reference number or full property address on the back of your cheque before posting. Payment should be sent to: Catalyst Housing Group |
