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| About Catalyst Communities | For tenants | Publications | For leaseholders |
Data ProtectionCatalyst Communities Housing Association |
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By law, we are required to keep to these principles. What information do we hold about you?The information we hold in your file is usually related to your tenancy history. For example:
This list is not exhaustive, as we hold records of most contacts between yourself and our offices. How we protect your informationAll information that we receive from you or a third party (such as a doctor or social worker) that is personal to you is treated as strictly confidential. We will not disclose anything given to us in confidence unless you consent to this. The only exceptions to this are where the law permits someone access to information that we hold. The law allows us to share information with Police, Benefits Agency Fraud Officers and other landlords, for example, to prevent or deal with anti-social behaviour, crime and fraud. If you telephone our offices to enquire about your rent account or personal matters related to your tenancy, you will be asked certain questions to prove your identity before we answer. Please do not be offended by this - we are only trying to make sure that we do not disclose personal information about you to another person. How you can find out what we hold about youThe Data Protection Act allows you to find out what information about you we hold on computer and in some paper records. If you want to know what information we hold about you or your tenancy, you can write to our Data Protection Officer. With your letter you must include:
Please remember that we must receive all the above information and the £10 fee before we can comply with your request. What will be sent to you?You will receive a copy of the information we have about you within 40 days of receiving your application. However, your right to see certain information may be limited. For example, if providing you with the information would be likely to affect the way a police investigation or a criminal prosecution is carried out then we are not permitted to disclose the information to you. In some cases your right to see certain health and social work details may also be limited. If you think we have kept information from you that shouldn't have, you can complain to: The Data Protection Commissioner
For more information on data protection please download our leaflet below.
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The Data Protection Act sets rules for processing personal information and applies to some paper records as well as those held on computers. The Act says that those who record and use personal information must be open about how the information is used and must make sure that information about you is handled properly. The Act says that information about you must be:
