Group of tenants

We are committed to continuously improving our services and we aim to provide the highest standards of customer care. If you would like to make any suggestions to help us to improve our services, you can use our online suggestion box.

For tenants

Catalyst Communities provides a wide range of online services and information for our residents. You can access these by following the links below. You should also visit our publications page to dowload electronic versions of Housing Matters magazine and other printed publications.

 

Online services

Report a repair
Submit an enquiry
Make a complaint
Make a suggestion
Report anti-social behaviour
Pay your rent online

Magazines

Housing Matters
On Target
Resident annual report

Money Matters

Borrowing money
Housing Benefit

Estate inspections

Estate inspections timetables

Mutual exchanges

Find out more on the Locata website

Information

How to contact us
Aids and adaptations
Anti-social behaviour
Asbestos in your home
Community development
Compensation
Complaints
Data protection
Demoted tenancy
Disability equality scheme
Domestic violence
Energy efficiency
Gas safety
Home Loss and disturbance
Local information and useful contacts
Doing major work to improve your home
Mediation
Moving in
Moving to a different home and ending a tenancy
Paying your rent
Repairs and maintenance
Resident involvement
Resident involvement statement
Safety and security
Service standards
Servicing your estate
Starter tenancy
Tenancy support
Variation of Tenancy Agreements
Your rent account
Your tenancy
Homefacts tenants' handbook