* Our London services centre is open from 8 am to 8 pm on Monday for a three month trail period.

How to contact us

You can contact Catalyst Communities in a number of ways:

By telephone

You can call us from 9.00am to 5.00pm Monday to Friday. Outside these hours an answerphone service is provided.

If you live in London

call the Customer Services Center on 020 8832 3298 *

Minicom/Text Phone 020 8832 3336

If you live in Reading, Slough, Wokingham or Wycombe

call the Reading area office on 0118 951 2900

Minicom/Text Phone 0118 960 4539

If you live in Oxford

call the Oxford area office on 01865 712244

Minicom/Text Phone 01865 334837

Out of hours emergencies

If you have an emergency repair outside office hours please call one of the following numbers:

If you live in London

call Erinaceous Property Maintenance on 020 8326 1196

If you live in Reading, Slough, Wokingham or Wycombe

call Robert Heath Heating Ltd on 0800 783 0833 (gas/heating/hot water)

call Spring Grove on 0118 973 3603 for all other repairs

If you live in Oxford

call Midas on 01865 884920 for (gas/heating/hot water)

call OBS on 0800 227676 for all other repairs.

In person

You are welcome to call into one of our offices. We would strongly advise you to make an appointment before coming to the office. If you do not have an appointment we cannot guarantee that the appropriate staff member will be available.

Ealing Gateway
26-30 Uxbridge Road
Ealing
London W5 2AU

9.00am to 5.00pm from Monday to Friday excluding Bank Holidays.
Translation services are availiable if you visit in person or call.
Office map

Enterprise House
95 London Street
Reading
Berks RG1 4QA

9.00am to 5.00pm from Monday to Friday excluding Bank Holidays. Closed the first Wednesday (all day) of every month.
Translation services are availiable if you visit in person or call.
Office map

The Farmhouse
Nightingale Avenue
Blackbird Leys
Oxford OX4 7BU

9.00am to 5.00pm from Monday to Friday excluding Bank Holidays and the first Wednesday in every month when the office is closed for training.
Translation services are available in person or call.
Office map

Internet

We provide several services online including submitting repairs, enquiries, complaints and suggestions. You can also download electronic versions of all our publications and information leaflets.

In writing

If you wish to contact us in writing, you should use the addresses shown above for each area office.