Our offices

Brent office

  • Phone number: 0300 456 2099
  • Address: 223 Church Road, London NW10 9EP
  • Opening times:
    • Monday: 9.30am–4pm
    • Tuesday to Friday: 9.30am–1pm

You can still see us outside these times as we have an office appointment system and home visits. You can either visit the office (at a day and time to suit you) or we can visit you at home (weekdays 9am–5pm, except Wednesdays 9am–1pm). To ask for an office appointment or home visit, just call 0300 456 2099.

Ealing office

  • Phone number: 0300 456 2099
  • Address: Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU
  • Opening times: Monday to Friday, 9am–5pm

Kensington and Chelsea office

  • Phone number: 0300 456 2099
  • Address: 314b Ladbroke Grove, London W10 5NQ
  • Opening times: Monday to Friday, 9am–5pm

Oxford office

  • Phone number: 0300 456 2090
  • Address: The Farmhouse, Nightingale Avenue, Oxford OX4 7BU
  • Opening times: Monday to Friday, 9am–3pm,  (closed between 12-1pm)

We are closed on the first Wednesday of every month.

Reading

  • Phone number: 0300 456 2099
  • Address: Unit 2 Montague House, 12 Spey Road, Tilehurst, Reading RG30 4DG
  • Opening times:
    • Monday: 9.15am–1pm and 2–5pm
    • Tuesday: 1–5pm
    • Wednesday: 9.15am–1pm
    • Thursday: closed
    • Friday: 9.15am–1pm and 2–5pm

We are also closed on the first Wednesday of every month. Occasionally we may have to close the office without prior notice. If this happens, please call our customer services centre on 0300 456 2090.