Before you contact us, try Ask Catalyst
Ask Catalyst has the answers to our customers’ most frequently asked questions. It’s quick and easy to use, and you can access it 24 hours a day.
Call the Customer Contact team on 0300 456 2099, Monday to Friday, 8am to 6pm.
Thursday 18 April (and after): our hold music is not playing! If you call us and only hear silence when you’ve pressed your option, please don’t hang up. The line has not gone dead and we will answer.
Friday 19 April – Monday 22 April: our contact centre will be closed for the Easter holiday.
If you need to speak to us urgently, our out-of-hours service will be available on our usual number, 0300 456 2099.
If your query isn’t urgent, we’re open as usual from Tuesday 23 April, or you can email us on email@example.com
If you need to report an emergency repair when we’re closed, please call the same number. You’ll automatically be transferred to our repairs contractors.
For our contact centre opening hours during the festive season, please click here
You can email the Customer Contact team on firstname.lastname@example.org
You can fill in one of our online forms if you need to:
- Report a repair (unless your repair is an emergency, in which case please call us on 0300 456 2099)
- Report anti-social behaviour
- Make an enquiry
- Make a complaint
Our Catalyst Housing Facebook page provides regular updates on services for residents.
Our page is monitored Monday to Friday, from 9am to 5pm.
@Catalysthousing keeps you up to date with news and information about our services and our wider business, including regeneration and development.
The account is monitored Monday to Friday, from 9am to 5pm.
Send your documents to:
Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU
Once your letter arrives, we’ll make sure it reaches the right person in Catalyst within one working day (our office hours are Monday to Friday).
We have local offices in Brent, Ealing, Kensington, Oxford and Reading.
Customer sales line
If you’d like more information on the latest new-build developments we have available through shared ownership and outright sales:
You can also find out more about our Regional Equity Loan schemes online.
If you’re a journalist, please visit the media centre for contact details and more information.