Catalyst Housing

Ealing Office_001

Contact us

How to get in touch

By phone

  • London customer services centre: 0300 456 2099 (open Monday to Friday, 8am to 5pm)
  • South East customer services centre: 0300 456 2090 (open Monday to Friday, 9am to 5pm)

If you need to report an emergency repair when we are closed please call your local customer services centre (London or south east) and you will be put through to our repairs contractors.

Head office

Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU

How to find our head office.

Online/by email

In writing

We’re constantly reviewing our service to our customers and stakeholders, and as part of this we’ve decided to centralise the handling of our incoming post. Doing this will enable us to process and distribute the post we receive more efficiently, and also get quicker responses to people.

So now please send your documents to:

Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU

We’ll then scan your correspondence and sent them to the right person in Catalyst within 24 hours.

In person

Visit one of our five local offices.

On Twitter

  • Customers: @Catalyst4You keeps residents up to date with news and information about our services.
  • Stakeholders: @Catalysthousing provides information on our wider business and services.

On Facebook

Our Catalyst Housing Facebook page provides regular updates on services for residents.

Media contacts

If you are a member of the media, please visit the media centre for contact details and more information.

Customer sales line

We provide affordable, high-quality homes through a range of ownership opportunities. Visit our Homes by Catalyst website, call 0845 601 7729 or email

Website feedback

We welcome any comments or suggestions about our website so please fill in our feedback form.