Contact us

We want you to be able to contact us in the way that suits you best, whether that’s by phone, by email, online, on Facebook or Twitter, in writing or face to face.

Before you contact us, try Ask Catalyst

Ask Catalyst  has the answers to our customers’ most frequently asked questions.  It’s quick and easy to use, and you can access it 24 hours a day.

By phone

Call the Customer Contact team on 0300 456 2099, Monday to Friday, 8am to 6pm.

Thursday 18 April (and after): our hold music is not playing! If you call us and only hear silence when you’ve pressed your option, please don’t hang up. The line has not gone dead and we will answer.

Friday 19 April – Monday 22 April: our contact centre will be closed for the Easter holiday. 

If you need to speak to us urgently, our out-of-hours service will be available on our usual number, 0300 456 2099.

If your query isn’t urgent, we’re open as usual from Tuesday 23 April, or you can email us on

If you need to report an emergency repair when we’re closed, please call the same number. You’ll automatically be transferred to our repairs contractors.

For our contact centre opening hours during the festive season, please click here

By email

You can email the Customer Contact team on


You can fill in one of our online forms if you need to:

On Facebook

Our Catalyst Housing Facebook page provides regular updates on services for residents.

Our page is monitored Monday to Friday, from 9am to 5pm.

On Twitter

@Catalysthousing keeps you up to date with news and information about our services and our wider business, including regeneration and development.

The account is monitored Monday to Friday,  from 9am to 5pm.

In writing

Send your documents to:

Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU

Once your letter arrives, we’ll make sure it reaches the right person in Catalyst within one working day (our office hours are Monday to Friday).

Face to face

We have local offices in Brent, Ealing, Kensington, Oxford and Reading.

Customer sales line

If you’d like more information on the latest new-build developments we have available through shared ownership and outright sales:

You can also find out more about our Regional Equity Loan schemes online.

Media enquiries

If you’re a journalist, please visit the media centre for contact details and more information.